Thursday, 4 April 2013

Sisyphus and the Call Centre

The number of calls I took today actually went up. I took close on 115 calls today. Over the first 5 hour period I had a single ten minute break. Aside from that it was call after call after call without let up. Then there was an hour for lunch, and then three hours (again with a single ten minute break - these breaks are now strictly monitored) of call after call after call. Around 5:00pm it began to achieve all the dimensions of a Sisyphian hell.